Frequently asked questions and answers

Welcome to our FAQ page!

Here we answer the most frequently asked questions about our nail shop range to ensure you have a smooth shopping experience. From information on our high-quality products and order processing to care instructions or answers about nail design and nail modelling - we have the answers you are looking for. If you have any further questions or need additional support, please do not hesitate to contact our customer service team.

Immerse yourself in the world of nail care and discover how we can help you get your nails in top shape!
Miscellaneous
  1. Does your shop offer free trial products?
    No, we do not offer free samples - however, many of our modelling gels are also available in 5ml containers - the perfect size for testing. Free samples always mean that this is reflected in the prices - we try to keep our prices as low as possible. Why not follow us on social media - we also give away our products here at regular intervals.
  2. Are there regular special offers or discounts?
    Yes, we regularly offer special promotions and discounts. Sign up for our newsletter to make sure you don't miss any offers. You can also find out about special offers and discounts directly on our social media channels.
Order & dispatch
  1. How can I place an order?
    Simply place your order via our website. Select the products you want, add them to your shopping basket and follow the checkout process. Don't forget to check your shipping address and payment information before finalising your order.
  2. Can I change my order at a later date?
    Unfortunately, we cannot make any changes after the order has been finalised. Please check your selection carefully before confirming your order. If you have placed an incomplete/incorrect order, please contact our customer service immediately!
  3. How can I check the status of my order?
    As soon as your order has been dispatched, you will receive a dispatch confirmation by e-mail with a tracking link. This allows you to track the current status and expected delivery date of your order. The current order status is displayed in your personal customer area. There you will also find your DHL tracking number for parcel tracking.
  4. Which payment methods do you accept?
    We accept various payment methods, including credit card, PayPal and prepayment.
  5. What shipping options are available?
    We currently only ship via DHL.
  6. How long does the dispatch take?
    The delivery time depends on your location. In general, shipping within Germany takes between 1 and 3 working days. Please note that these are only guidelines and delays may occur that are beyond our control.
  7. Can I track my order online?
    Yes, as soon as your order has been dispatched, your consignment number will appear in your order details. You can then track your parcel online here https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html.
  8. Do you deliver internationally?
    Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check the shipping information during the checkout process.
  9. What happens if I am not at home when the delivery is made?
    The delivery person will usually leave a notification and may leave the parcel with a neighbour or keep it at a nearby pick-up point. You will receive corresponding information from the delivery service.
  10. What do I do if my order arrives damaged?
    In the event of damage, please contact our customer service and send us photos of the damaged parcel and products. We will take care of it immediately and find a satisfactory solution.
  11. Can I order online from you as a private customer?
    Yes, our offer is also aimed at end customers. You can find our shop for tradespeople at www.uv-farbgele.com
  12. Is there a minimum order value?
    No, there is no minimum order value that you have to fulfil to be able to order online at Sun Garden Nails.
Our products
  1. What characterises your nail products?
    Our nail products are characterised by high-quality ingredients and innovative formulas. We value quality and offer a wide range of colours, finishes and care products to ensure you get the best results for your nails.
  2. What products does Sun Garden Nails offer?
    We offer a wide range of nail products, including UV nail polishes, UV gels, nail art tools, files, and much more.
  3. Are your products not tested on animals?
    Yes, all our products are cruelty-free and many of them are also vegan.
  4. How do I find the right nail polish colour for me?
    Our website offers a colour overview to help you make your choice. You will also find a description of the colour and pictures of nails with the respective polish on each product page. If you are unsure, you are also welcome to contact our customer service.
  5. How long does your UV nail polish last?
    The durability of our nail polish varies depending on the formula and individual habits. However, our polishes generally offer long-lasting results.
  6. Do you have any special products for nail care?
    Yes, we offer a range of specialised nail care products in the form of nail oils. These products are designed to promote the health of your nails and keep them moisturised.
  7. Are there any special care instructions for your products?
    Yes, you will find care instructions and application tips on every product page. In general, we recommend using our nail products according to the instructions to achieve optimum results.
  8. What is the best way to store my nail products?
    Store your nail products in a cool, dry place, away from direct sunlight. 
  9. Can I buy your products in a shop?
    We currently sell our products exclusively via our online shop. This allows us to offer a wider range and make shopping convenient and accessible for you.
  10. How do I choose the right colour?
    On our website you will find a colour overview as well as product descriptions and images to help you make your choice. If you are unsure, you can also contact our customer service for recommendations.
Returns
  1. How can I return a product?
    If you are not satisfied with a product, you can return it within 14 days of receipt. Please send the product back to us with sufficient postage. Enclose a copy of the invoice so that your return can be allocated quickly. We will refund the order value via the original payment method.

    Please note: Used and opened goods cannot be returned!
  2. Who bears the costs for the return shipment?
    The customer shall bear the return costs unless the product has arrived faulty or damaged.
Technical questions
  1. I have problems with my order. What should I do?
    Please contact our customer service if you have technical problems or need help with your order.
  2. Is your website safe?
    Yes, our website is secured by SSL encryption to protect your personal data.
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